Livraisons et retours
DELIVERY
Metropolitan France - Belgium (parcel less than 40 Kilos) - Corsica - Monaco - Dom-Tom
Packages are generally dispatched within 48 hours of receiving your payment product in stock.
The delivery time for products out of stock are mentioned both on the product sheet (to the right of the photo) and on the order summary (basket summary at the start of your order). Standard shipping method is UPS, delivered without signature.
If you want a delivery with signature, an additional cost applies, please contact us.
Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Particular care is taken to packages containing fragile products.
For products weighing more than 40 kg on a pallet, delivery is offered via our carrier, the MAZET group. He will contact you within 48 hours to set up a delivery appointment.
IMPORTANT INFORMATION
Upon receipt of your order, unpack and meticulously check your product in the presence of the delivery person, even if the packaging is intact. Before signing or if you decide to refuse the package, write down on the delivery slip all the reservations and observations that you deem useful, in particular concerning transport damage (specify if the packaging is damaged: torn protective film, damaged packaging , open cardboard, ripped open, etc.).
Do not sign under pressure from the delivery person. If he does not agree, specify the reason on the delivery note: 'the delivery person did not wish to attend the unpacking during the inspection of the parcel. " It is your right and sole means of protest in the event of damage The words "subject to unpacking" have no legal value.
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24 to 48 hours | Choose serenity.
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Delivery of the shipment to your nearest retailer or to your home directly!
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Local shops are rigorously selected and are at your disposal to meet strict criteria of quality of reception, accessibility and availability, to offer you all the flexibility that saves you time.
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Access Point option for parcels weighing less than 20 kg.
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Your package is delivered within 24 / 48h to the relay point of your choice that is the most convenient for you: near your workplace, your home, on your daily journey.
The relay points are local traders with wide opening hours and generally open on Saturdays, or even Sundays. An e-mail is sent to you as soon as your package is made available in the relay.
You have 10 days to come and collect it. You will then be asked to provide proof of identity.
This option is only available for deliveries in mainland France (Corsica and Dom-Tom excluded).
Please note: relay points do not receive packages on Saturdays and relay points being traders, they may have weekly closing days.
Home delivery option
Your package is delivered in 24 / 48h directly to your home.
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Delivery 24 hours after shipment to a relay point or directly to your home | Chronopost, Do you deliver on D + 1 before 13h.
Delivery by Chronopost is made by post.
A parcel number is sent by e-mail as soon as the parcel is dispatched so that you can follow its delivery. This parcel number is also permanently available in your customer account.
The package is delivered without signature. In case of absence and too narrow letterbox, the postman usually leaves the parcel in a relay near you or in the nearest post office. You are notified by means of a calling card. You have 15 days to collect the package.
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Delivery 72 hours after shipment | For all your bulky orders or over 40 kg. With or without appointment.
Delivery by the MAZET carrier is made on a pallet for all large orders or over 40 kilos.
The carrier will contact you by phone to set up a delivery appointment or pick up at the branch.
RETURNS
To return an item, all you have to do is go to your customer area, and indicate the product (s) you wish to return. After validation of the return by our customer service, the return address is:
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GLOBALSTOCK POINT ARCHIBOX
4 RUE JACQUES DE VAUCANSON
60200 COMPIEGNE
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Please note: the deadline for returning products is 14 days after receipt. No product will be refunded if it has been unpacked and / or used. Only new products and in their original packaging will be eligible for a refund.
STORE POLICY
CUSTOMER SERVICE
Customer service. Present your business and your services. Indicate how to contact the store in the event of a problem. Write a detailed customer service policy to build trust with customers and potential buyers.
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Second paragraph from customer service. Click here to add your own text. Click on
"Edit Text" or double click here to add your content and customize fonts. It is the ideal place to relate your journey and present your activity to your visitors.
WHOLESALE
Wholesale. I am the ideal place to explain to your resellers the conditions of resale of your articles. Use plain language and add all the information you need to promote and grow your business.
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Second paragraph of wholesale. Click here to add your own text. Click “Edit Text” or double-click here to add your content and customize fonts. Drag me wherever you want on your page. Tell your story here and present your activity to your visitors.
PAYMENT METHODS
Credit / Debit Cards
Transfer